App Support & Feedback

Get in Touch

Have feedback on an app, a bug to report, or a question about an upcoming Google Play release? We are here to help.

Direct Inquiries

We read every communication from our users and community testers.

Support Email

Response Time

Typically within 24 to 48 hours

Important Notice: AtOnceMedia does not provide app development or consulting services to third-party clients. This channel is dedicated strictly to support and inquiries regarding our own published Android applications.

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Fill out the form below and our team will get back to you promptly.

Help Center

Support FAQs

Quick answers to common questions about bug reporting and app support.

What information should I include in a bug report?

For fastest debugging, please include your phone model (e.g. Google Pixel 8, Samsung Galaxy S24), your Android version (e.g. Android 14), the app version number, and step-by-step instructions to reproduce the issue.

Do you accept client work or freelance contracts?

No. AtOnceMedia operates strictly as an independent product studio. We do not accept outsourced client work, client apps for hire, or marketing agency commissions.

How do I request a refund for an in-app item or purchase?

Because all billing is handled natively through Google Play, refund requests are best processed directly via the Google Play Store Order History page or by emailing us your Google Play Order Number (GPA.xxxx-xxxx-xxxx-xxxxx).